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Service From My Heart
Signature customer service program featured on BFM Radio in 2013.
PROGRAM INTRO
Our signature program, “Service from My Heart,” was proudly featured on BFM Radio in 2013, where we shared insights on what makes customer service truly exceptional.
During the interview, we highlighted how true service excellence comes from balancing functional skills with human touch competencies — serving not just with efficiency, but with empathy and heart.
For in-house training, role play and case studies are customized according to the company’s specific requirements This signature program goes beyond techniques and scripts. It awakens the human side of service — the empathy, sincerity, and personal touch that no system can replace.
What makes it special:
Human-Centered Approach
Emotional intelligence + compassion.Functional + Human Competencies
Practical service standards + heartfelt delivery.Video-Supported Learning
Malaysian complaint-handling scenario video.Symbol of Commitment
Enamel heart-shaped pin for each participant.Featured on BFM Radio (2013)
Recognized for promoting genuine service excellence.
Human-Centered Approach
We go beyond skills to build emotional intelligence and compassion.
Functional + Human Competencies
Blending practical service standards with heartfelt connection.
Video-Supported Learning
Developed with our own in- house production team, we produced a video targeted for the Malaysian scenario on “How to deal with Complaints” from the Heart. The video demonstrates positive behaviors in dealing with complaints, helping to enhance real-life learning.
Symbol of Commitment
Each participant receives a high-quality enamel heart-shaped pin with the words “Service From My Heart”. This meaningful token serves as a daily reminder that great service begins — and stays — in the heart.
Featured on BFM Radio
Recognized for promoting genuine service excellence in Malaysia.
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Trusted by Companies Across Malaysia
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Whether you’re planning a corporate training, leadership workshop, or team-building program, our consultants are ready to help design a solution that fits your goals.
Connect with us today to discuss how HR Target Consulting can support your organization’s growth.